D-Biz Program (EN)

For the company to establish a web portal, mobile app or other online channels, with aims to promote its goods and services, by using either subscription-based or custom-built e-commerce platform, including development and management

Enable consumers to place orders over the Internet promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.

Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)

For the company to establish a web portal, mobile app or other online channels, for consumers to place orders of goods or services, by using either subscription-based or custom-built e-commerce platform, including development and management

Such adoption of technologies should enable the company to perform end-to-end order placement and delivery to designated locations, by using e.g. smart self-servicing system, smart kiosk, smart vending machine, smart lockers, or with integration to e-logistics provider platform

Suitable but not limited to industries that are acquiring or promoting self-services, such as takeaway services in Food & Beverages industries
Promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.

Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)

For the company to enable order placements of services to take place over the Internet, such as reservations, appointment bookings, including development and management

Such adoption of technologies can also include distance learning facilities
Promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.

Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)

For the company to improve customer service experience and engagement with use of various technologies, including but not limited to the following:Round-the-clock customer service support via Chatbot

Uplift product or service experience with use of Augmented Reality (AR) / Virtual Reality (VR) or Mixed Reality (MR) technologies or Digital Twin technology

Apply analytics to improve customer experience such as purchasing data

Enable online / physical stores with multiple digital payment channels, e.g. payment gateway or mobile Point-of-Sales (POS)

Including one-time setup and associated hardware / equipment

Excluding the handling fee or equivalent of each payment transaction

Adopt computerised system to manage the financial related processes of the company, including but not limited to:Invoicing and bill collection, accounting and budget planning, asset and liabilities management, regulatory compliance, reporting

System could be cloud-based or accessible remotely by staff with appropriate cybersecurity protections

Adopt computerised system to manage the human resources related processes of the company, including but not limited to:Payroll and expense reimbursement, attendance and leave records, training, reporting

System could be cloud-based or accessible remotely by staff with appropriate cybersecurity protections

Digitise hard copy document into electronic format and store on cloud storage

Enable staff to access the company information, data and system remotely with solutions such as remote desktop control, Virtual Private Network (VPN), Virtual Desktop Infrastructure (VDI)

Adopt tools to allow groups of people to collaborate or meet virtually through the Internet with the following functions but not limited to:

Support both audio and video communication, content sharing, manage appointments and registrations, meeting recordings, online polling and Q&A

Adopt tools to allow groups of people to collaborate or communicate virtually through the Internet with the following functions but not limited to:

Instant messaging, video and voice calls, document sharing and co-authoring / concurrent editing, task assignment, progress monitoring and collaborative product development

Improve the cybersecurity of the companies by implementing software, hardware or services to defend against cyber attacks

Solution examples include but not limited to data encryption, firewall, anti-virus / malware solutions

Other solutions, either off-the-shelf or custom-built, that support the programme objectives of enabling enterprises to conduct and continue business remotely but do not fit into the above categories

Solution examples include but not limited to Enterprise Resource Planning (ERP), e-application form and approval workflow, Robotic Process Automation (RPA)