WhatsApp + Telephony Help Desk

Our Omnichannel Contact Center helps your provide premium services to your customers

– WhatsApp conversations
– AI Chatbot
– Customer service functions
— my profile
— my membership 
— my loyalty points, redeem rewards
— my coupons 
– Event tickets purchase
– Other channels FB Messenger, Instagram, Line and Wechat
– CRM backend customer profiles
– CRM archive all conversations
– CRM marketing messages

VOIP telephony

– Call-In support desk
– Dial-out sales desk 
– CRM Customer360 popup on call 
– Call recording, transcript generation
– Track calls, meetings, tasks
– Sales campaigns with call script, call tasks

CRM backend
– customer profiles
– contact activity history
– customer transactions details
– task assignments
– return call reminders